Confusing seating policy puts airlines under probe
9 February, 2018
Several airlines in Europe have been put under scrutiny over their confusing seating policy, news wires reported. The probe by the Civil Aviation Authority (CAA) was launched due to many complaints that companies were deliberately splitting up groups of passengers in order to make them pay to sit together. The investigation concerns mainly budget airlines.
The CAA said it wanted to make sure seat allocation practices were fair and transparent as airlines allocate seating via computer algorithms. CAA research of more than 4,000 passengers who had travelled as part of a group in the last year found that just over half of respondents were told they would have to pay more to sit together before they booked.
“Our policy is very clear for our customers and seats can be purchased from just €2 and kids travelling in families get free seats,” a spokeswoman for Ryanair said. In a statement, EasyJet pointed out that “if passengers choose not to pay to select their seats, EasyJet's seating system is programmed to try to seat families together when they check-in online.”